Our policy & Procedures

CLIENT POLICIES & PROCEDURES
Aijalon Create — Brand & Graphic Design Studio
Effective Date: January 1, 2025

These policies exist to protect both you and Aijalon Create and to ensure 
every project runs smoothly from start to finish. By booking any service, 
submitting an intake form, or making a payment, you agree to these policies 
in full. Please read everything before reaching out to book.

01 · CONTENT SUBMISSION

To maintain quality and efficiency, all project content must be submitted 
correctly the first time.

- All content — including text, copy, pricing, dates, contact information, 
  and any other details to appear in your design — must be typed out in 
  full on your intake form before work begins.
- Screenshots of text, voice notes, and verbal instructions are not accepted 
  under any circumstances.
- All content must be submitted at once. Sending information in pieces or 
  multiple emails will delay your project.
- Photos and images must be high resolution. Low quality images will not 
  be used and will delay your project until suitable replacements are provided.
- Aijalon Create is not responsible for errors in content submitted by 
  the client. Please proofread everything carefully before submitting.
- Incomplete intake forms will not be processed. Your project will not 
  be scheduled until your form is complete and payment is confirmed.

02 · TURNAROUND TIME

- Standard turnaround time is 8–10 business days from the date your 
  completed intake form and payment are both received and confirmed.
- Drafts are delivered on Mondays and Wednesdays only.
- Business days are Monday–Friday, 10AM–7PM. Weekends and holidays 
  are not included in turnaround time.
- Your turnaround clock does not begin until both your intake form 
  and payment have been received and confirmed.
- Aijalon Create is not responsible for delays caused by the client's 
  failure to submit content, respond to communications, or make 
  timely payments.
- Rush services may be available upon inquiry and are subject to 
  additional fees and availability.

03 · REVISION POLICY

- Every package includes 3 rounds of revisions.
- All revision requests must be submitted in a single consolidated 
  email — not multiple emails, not social media messages, not 
  voice notes, and not phone calls.
- Revision requests must be submitted within 24–48 business hours 
  of receiving your draft. Requests submitted after this window 
  may be treated as a new revision round.
- Revisions are limited to adjustments based on the original 
  project brief submitted on your intake form. Requests that 
  significantly change the scope or direction of the project 
  may be treated as a new project and invoiced separately.
- Additional revision rounds beyond the included 3 are available 
  at $20 per revision. You will be invoiced before changes are made.
- Approval of a draft — whether written or implied by silence 
  after the revision window — constitutes acceptance of that version.

04 · PAYMENT POLICY & FILE OWNERSHIP

- All projects require payment in full or a non-refundable deposit 
  before work begins.
- Final files will not be released until full payment is confirmed. 
  No exceptions.
- Deposits are non-refundable under all circumstances.
- Upon receipt of payment in full, the client receives full ownership 
  of the final delivered files for personal and business use.
- Aijalon Create retains ownership of all concepts, unused drafts, 
  and design work not selected by the client.
- Clients may not resell, redistribute, or claim authorship of 
  designs created by Aijalon Create.
- All sales are final. Please refer to our Refund Policy for 
  complete details.

05 · COMMUNICATION POLICY

Aijalon Create maintains a professional communication standard 
to ensure all projects run efficiently.

- All project communication must take place via email only.
- Social media DMs, text messages, and phone calls are not 
  accepted for project-related matters.
- Please keep all communication in a single email thread 
  per project. Starting new email threads for the same 
  project causes confusion and delays.
- Aijalon Create responds to emails within 24–48 business 
  hours, Monday–Friday, 10AM–7PM.
- Emails received outside of business hours will be addressed 
  on the next business day.
- Aijalon Create does not work weekends or holidays.
- Sending multiple follow-up emails before the 48-hour 
  response window has passed will not speed up your response 
  and may delay it further.

06 · ABANDONED PROJECT POLICY

A project is considered abandoned when a client becomes 
unresponsive or fails to provide required content within 
the following timeframes:

- 7 Days of No Response
  Your project is placed on hold. Your scheduled project 
  slot may be forfeited and given to another client.

- 30 Days of No Response
  A restart fee of 50% of the original project cost is 
  required before work can resume.

- 60 Days of No Response
  Your project is permanently closed. To restart, full 
  payment of the original project cost is required and 
  the project begins from scratch. No refund of prior 
  payments will be issued.

If you anticipate being unavailable for an extended period, 
please notify Aijalon Create via email in advance to discuss 
your options.

07 · REFUND POLICY

All sales are final. Aijalon Create does not issue refunds 
under any circumstances once payment has been received. 
This applies to all services, deposits, digital downloads, 
retainer payments, and rush fees.

The following do not qualify for a refund:

- Change of mind after payment is made
- Dissatisfaction with creative direction that aligns 
  with your submitted intake form
- Failure to read or understand policies prior to booking
- Delays caused by the client's failure to respond or 
  submit content on time
- Personal or financial hardship after payment is made

Please refer to our full Refund Policy for complete details.

08 · PORTFOLIO & MARKETING RIGHTS

- Aijalon Create reserves the right to feature all completed 
  client work in its portfolio, on social media, and in 
  marketing and promotional materials.
- Work may be shared on Instagram, the Aijalon Create website, 
  and other platforms as examples of completed projects.
- If you do not wish for your completed project to be featured 
  publicly, a confidentiality agreement is available for a 
  one-time fee of $200, paid before project completion.
- Confidentiality requests made after work has already been 
  posted publicly cannot be honored retroactively.

09 · PROFESSIONAL CONDUCT & BOUNDARIES

Aijalon Create is committed to maintaining a professional, 
respectful, and positive working environment for both 
clients and the design team.

- Respectful, professional communication is required 
  at all times throughout the project.
- Aijalon Create has a zero-tolerance policy for rude, 
  aggressive, threatening, or disrespectful communication 
  of any kind — including via email, social media, 
  or any other platform.
- Any client found to be engaging in disrespectful or 
  abusive behavior will have their project terminated 
  immediately. All payments made are forfeited and 
  the client will be permanently banned from all 
  future services. No exceptions.
- Aijalon Create reserves the right to refuse service 
  to any client at any time for any reason.

10 · BUSINESS HOURS

Aijalon Create operates during the following hours:

  Monday        10:00 AM – 7:00 PM
  Tuesday       10:00 AM – 7:00 PM
  Wednesday     10:00 AM – 7:00 PM
  Thursday      10:00 AM – 7:00 PM
  Friday        10:00 AM – 7:00 PM
  Saturday      Closed
  Sunday        Closed

- Emails and inquiries received outside of business hours 
  will be responded to on the next business day within 
  24–48 hours.
- Aijalon Create observes all major US holidays. 
  Project timelines will be adjusted accordingly 
  during holiday periods.
- Do not send follow-up messages outside of business 
  hours. All messages are addressed in the order 
  they are received during business hours.

11 · BOOKING & GETTING STARTED

Ready to start your project? Here's how it works:

  Step 1 — Read all policies in full before booking.
  Step 2 — Visit aijaloncreate.com and select your service.
  Step 3 — Complete and submit the intake form for your service.
  Step 4 — Submit payment to confirm and secure your project slot.
  Step 5 — Receive confirmation within 24–48 business hours.
  Step 6 — Your project is scheduled and work begins.

- Projects are not scheduled until both the intake form 
  and payment have been received and confirmed.
- Submitting an intake form without payment does not 
  hold your spot or guarantee availability.
- Aijalon Create accepts a limited number of projects 
  at a time to maintain quality. Book early to secure 
  your slot.

12 · CONTACT

For questions about these policies, please reach out 
before booking. We are happy to clarify anything.

Email: contact@aijaloncreate.com
Website: www.aijaloncreate.com
Response Time: Within 24–48 business hours
(Monday–Friday, 10AM–7PM)

By submitting an intake form, making a payment, or booking 
any service with Aijalon Create, you confirm that you have 
read, understood, and agreed to these Client Policies & 
Procedures in full.

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