Our policy & Procedures

Project Timeframes

Each project’s timeframe may vary depending on the package, complexity, and content submitted.
Design Proof Delivery: Typically within the turn around timeframe after receipt of all required materials.
Proofs are sent out on Monday and Wednesday only to ensure a structured review schedule.

Please carefully review this process before booking. We are committed to providing a smooth and enjoyable experience from start to finish.

After purchase, access the Client Order Form via the website or your email confirmation.
Fill out the form carefully and thoroughly.

A Zoom brand review call is required for all projects.
After submitting the form, you will receive a Zoom link via email.
Available Zoom days/times: Tuesday, Wednesday, or Thursday between 6:00 PM – 8:00 PM EST.
Design work begins 24 hours after the Zoom call is completed.

Send all required information to contact@aijaloncreate.com or upload directly to the order form.

Requirements:

Text must be typed, fully proofread, and not screenshots.
All images must be high-quality, professional photos (no blurry or pixelated files).
Logo must be submitted as a PNG file.

Please allow up to 72 business hours for your form to be reviewed.
You will receive one of the following:
- Confirmation email: Your order is approved and in process
- Request for more info: Link to schedule the mandatory Zoom call if needed

Design work will not start until:
- All required materials are submitted and approved
- The mandatory Zoom call has been completed
Missing or incorrect information can delay your project.

IMPORTANT:

All content must be typed; screenshots are not accepted.
High-resolution images are required for optimal design quality.
The design process begins 24 hours after the Zoom call and proofs are sent only on Monday and Wednesday.

Once your project officially begins, you will receive a confirmation email notifying you that the design process has started.
After the design process has started, brand direction may NOT be changed.
The brand direction submitted in your intake form and confirmed during the Zoom call is considered final and approved.
Any request to change brand direction after the project has started will be considered a new project and will require payment in full to proceed.

Status Updates:

After receiving confirmation that your design has started, please allow the full turnaround timeframe to pass before requesting status updates.

Our ability to complete projects on time depends on both parties adhering to the agreed timeline.

If a project is paused for more than 10 business days due to missing feedback, content, or client delays, a Restart Fee of $40 will be required to resume work.
If client responses or deadlines exceed 10 business days, the Restart Fee will be sent, and work will resume once payment is received.

We take our project deadlines seriously and expect the same level of commitment from our clients to ensure a smooth and successful collaboration.

3 complimentary revisions are included per project (font, color, or placement adjustments).
Additional revisions are available at $20 per revision.

High-Quality Visuals: All submitted images must be professional quality.
Print-Ready Files: Final designs will be delivered in print-ready formats (PNG, JPEG) suitable for digital or physical use.

Thank you for your order! We look forward to collaborating with you and creating designs that elevate your brand.